inkFrog Classic is our original platform which many eBay sellers still use. inkFrog Open is our newest platform which is receiving rave reviews from our customers. Tens of thousands of sellers already use it and love it. We urge all sellers to use inkFrog Open as it meets eBay's 2017 requirements.
Talk to a support specialist for help on how to move. Learn more.
Will inkFrog continue supporting both platforms?
Unfortunately, we will not be able to continue supporting inkFrog Classic long term. It does not comply with eBay's 2017 requirements. inkFrog is easy to move to and it is a much better platform. Tens of thousands of sellers already use it. We do have some great news for you, however. You can connect your inkFrog Classic billing plan and pricing to your inkFrog account. This means you can keep your lower, classic pricing and use inkFrog open. Learn how.
Do I have to move to inkFrog Open?
Yes - in the short term you can continue using Classic, but we urge you to move to Open as soon as possible. eBay has made many unexpected changes for 2017 and Classic will not be in compliance with those.
If I use both platforms, will my updates sync across both platforms?
The answer to this is yes and no. Most of your live listing updates will sync into Open (except image updates) including new listings (they will import into Open). Sold item status updates should also sync into Open. However, other updates, like inkFrog Classic library or unsold listings will not sync. It's always recommended to update from a single platform - in this case we recommend using Open permanently.
Can I import all of my Classic data into Open?
Our Classic importer is still in development (BETA shortly) - Your live, unsold, and sold listings (including images) will automatically import into inkFrog Open when you signup. We also recommend that you re-think importing all of your Classic data into Open as it most likely does not meet eBay's 2017 requirements. Sometimes, albeit painful, it is best to start building from scratch.
Can I transfer my billing from Classic to Open?
Yes, this is great news for you. You will be able to keep your existing Classic billing plan and connect it into your inkFrog Open account. This means you will get much lower pricing over the current inkFrog Open plans. Learn how to connect.
Does a single login work for both sites?
No, both sites require separate logins and separate accounts. Note, inkFrog Open uses your email address as the main username/login while classic uses your username (not your email address).
How do I know which platform I have?
If you have been using inkFrog prior to Feb 2015, you maybe using our inkFrog Classic platform. If the user interface looks "outdated", then you are definitely using inkFrog Classic. - If you are using Shopify, Bigcommerce, Amazon, or our eBay app, then you are using inkFrog Open. You can try to login to each service to determine if you have an account.